Due to Collagen being categorised as a food supplement, we are unable to offer a refund for a change of mind. We have a team of dedicated people to help you achieve real results. We encourage you to consult with our experts in advance of completing your purchase if you have any questions.
Our customer support number is +44 0207 874 7203. We are available to assist you 10am – 4pm Monday to Friday. Please Note: we are closed on public holidays.
If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement.
All return items will be subject to review by our quality control team upon receipt and will be weighed for verification that the full amount has been returned.
To request a return and reshipment for a damaged item, please email our support team on: support@innercode.co.uk
*Of course, any shipping costs incurred for damaged items will be our responsibility.